Our Support Models

Hourly (pre-paid hours)

Purchase a block of support hours in advance and draw them down as needed. Suited to organisations with occasional or unpredictable support requirements that still want an expert on call.

Per incident

A fixed fee for each support request, regardless of how long it takes to resolve. Gives you a predictable cost for stable environments that rarely need intervention.

Subscription

A recurring fee covers ongoing administration, scheduled health checks and periodic reporting for your security platforms. Best for business-critical systems that need continuous care and a named team.

Ticket-based with SLAs

Requests are raised through our ticketing system, prioritised by business impact and tracked to resolution against agreed service levels, so you always have visibility of status and history.