Our Support Models
Hourly Support Model:
The hourly support model involves charging for technical support on an hourly basis. Customers typically pay for a set number of hours in advance, and support services are provided until those hours are used up.
Per-Incident Support Model:
The per-incident support model involves charging
customers or clients for technical support on a per-incident basis. Customers pay
a fixed fee for each support request, regardless of the amount of time it takes to
resolve the issue.
Subscription Support Model:
The subscription support model involves charging a recurring fee for access to technical support services. This model is often used for ongoing support needs, such as software or hardware maintenance.
Ticket-Based Support Model:
The ticket-based support model involves customers or clients submitting support requests via a ticketing system, which are then prioritized and addressed by the technical support team. This model allows for efficient tracking and resolution of support requests.